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Contact Us To Get More Information
We’re here to answer your questions, schedule a visit, or help you learn more about the care we provide at Parkview Residential Home.
Parkview Residential Home
54 Chorley New Road, Bolton, Lancashire, BL1 4AP
Call Us
(01204) 363105
Email Us
manager@parkviewbolton.co.uk
Still have questions? Fill out the form and our team will get back to you shortly.
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- Compliments and Complaints
Raising Concerns, Complaints and Compliments
At Parkview Residential Home, we are committed to providing high-quality care and support. We value all feedback from residents, relatives, representatives and visitors, as it helps us improve our services and ensure residents feel safe, respected and listened to. You have the right to raise a concern, make a complaint or give a compliment without fear of discrimination, unfair treatment or any impact on the care you receive.
If You Have a Concern
Many concerns can often be resolved quickly and informally by speaking to: A member of staff, Your Key Worker, The Senior Staff in Charge or The Registered Manager. We encourage residents and families to raise concerns as soon as possible so that we can work together to resolve them promptly.
Parkview Residential Home is committed to:
- Listening to residents and families
- Treating all complaints fairly and respectfully
- Learning from feedback
- Improving the quality of our care and support
- Ensuring residents feel safe, valued and heard at all times
Our Commitment to You
Compliments can be shared:
- In person
- By telephone
- In writing
- Through surveys or feedback forms
We also welcome compliments and positive feedback about our staff and services. Compliments help us recognise good practice and celebrate excellent care.
Compliments and Positive Feedback
External Organisations
If you are unhappy with the outcome of your complaint, or wish to speak to an independent organisation, you may contact:
