Welcome to Parkview Residential Home
Parkview Residential Home welcomes residents, families and friends, aiming to provide a safe, comfortable and supportive home environment. Residents are encouraged to continue their usual routines, interests and relationships while receiving care and support. Staff are available to answer questions and assist residents throughout their stay. Parking is available on-site and nearby.
Life at Parkview
Moving into a care home is a big step. At Parkview Residential Home I quickly discovered a warm, friendly and welcoming place where residents are treated with kindness, dignity and respect every day.
The staff took the time to get to know me personally; my routines, preferences, hobbies and what matters most to me. I feel listened to, supported, and encouraged to remain as independent as possible while knowing help is always available whenever I need it.
My room feels comfortable, homely and I can personalise it with my own belongings and treasured items. I also enjoy spending time in the lounges, peaceful gardens and communal areas where there is always something going on if I want to join in.
There are plenty of activities and opportunities to stay active and social, including games, music, outings, celebrations, exercise sessions, arts and crafts, and visits from community groups. Family and friends are always welcome, which helps me stay connected to the people who are important to me.
The meals are freshly prepared, nutritious and enjoyable, with choices available every day. The staff are always happy to cater for personal preferences and dietary needs.
What stands out most about Parkview is the caring atmosphere. The staff genuinely care about residents’ wellbeing, happiness, and comfort. I feel safe, respected and valued here. Most importantly, I feel at home.
At Parkview Residential Home, residents are supported to live life with dignity, independence, companionship, and peace of mind.
Trial Period
The first month at Parkview is a trial period to ensure residents are happy with their decision to stay. At the end of the month, residents and families can decide whether to remain at Parkview or move elsewhere. Support will be provided if alternative accommodation is needed.
Accommodation
- Rooms are allocated according to preference where possible.
- Privacy and dignity are respected at all times.
- Residents can call for assistance using in-room call systems.
- Residents are encouraged to personalise rooms with photos and personal belongings.
- Facilities include:
- 8 en-suite rooms
- 35 single rooms
- TVs, accessible equipment and Wi-Fi
- Notices, meetings and activities are regularly displayed around the home.
- Residents may use the office telephone privately if required.
Activities and Community Life
- Weekly activity planners, newsletters and posters are available.
- Activities, events and outings are organised regularly.
- Residents are supported to maintain hobbies and social connections.
- Equipment is available to support residents with sensory impairments.
- Activity coordinators arrange events suited to residents’ interests and needs.
Smoking and Fire Safety
- Smoking is prohibited inside the home.
- Designated outdoor smoking areas are provided.
- Fire risk assessments are carried out regularly.
- Residents should:
- Follow smoking regulations
- Keep belongings away from heat sources
- Ensure electrical items are safety checked
- Inform staff when leaving or returning
- Ensure visitors sign the Visitor’s Book
Nurse Community Services
Community nurses may provide specialist support with:
- Wound care
- Blood tests
- Continence management
Staff can arrange access to specialist healthcare services where needed.
Our Services We Provide to Make Your Home
Services include:
- Laundry
- Cleaning
- Three meals daily plus snacks and drinks
- Social activities and community visits
Key Workers
Each resident is allocated a Key Worker/Care Worker who:
- Helps identify care needs
- Supports care planning
- Monitors wellbeing and health goals
Residents can raise concerns about their Key Worker with the Registered Manager.
Meals
Meals are prepared on-site using fresh produce where possible. Menu choices and themed meals are offered regularly.
Mealtimes
- Early morning drinks – 7:00am
- Breakfast – 8:30am–10:30am
- Tea & coffee – 11:00am
- Lunch – 12:30pm–1:30pm
- Evening meal – 4:30pm–5:30pm
- Supper/tea & coffee – 6:00pm–9:00pm
Visitors may also be provided meals with reasonable notice.
Service User’s Checklist
Residents are advised to bring:
- Day clothes and nightwear
- Underwear and slippers
- Toiletries
- Spectacles, hearing aids and mobility aids
- Medication and NHS medical card
- Personal items such as radios or TVs
Clothing should be labelled where possible. Laundry services are provided, though dry cleaning is at the resident’s expense.
The Services That Are Available in Your Home
Shopping
Residents may be accompanied shopping by staff or activity organisers.
Transport
Transport and escorts can be arranged for appointments.
Medical Services
Residents may keep their own GP or register with a local GP. Staff can assist with arrangements.
A Visiting Physiotherapist & Chiropodist Can Be Arranged
Appointments may be arranged through NHS or private services.
Dentist or Optician
Residents can request dental or optical appointments either in the home or externally.
Your Care Requirements Are Important in Our Home
Medication
- Medication is managed safely by trained staff.
- Residents may manage their own medication where appropriate and agreed.
- Visitors should not bring additional medication supplies.
Personal Care
Care plans are developed with residents, staff and relatives where appropriate. Residents are encouraged to take part in all care planning and reviews.
Visitors at Parkview
- Visitors are welcome at convenient times.
- Families may telephone at any time regarding wellbeing.
- Visitors must sign in and follow health and safety guidance.
- Food or hazardous materials should not be brought in without approval.
Your Dignity is Important to Us
Staff are trained to:
- Respect privacy and dignity
- Use residents’ preferred names
- Knock before entering rooms
- Deliver care respectfully and professionally
Responsive
Parkview aims to respond quickly to changing resident needs by:
- Keeping care plans updated
- Explaining care and medication clearly
- Supporting residents to express their views
- Taking complaints and concerns seriously
Well Led
The home aims to provide strong leadership through:
- Visible and approachable management
- Confidential handling of personal information
- Compliance with legal data protection requirements
- Honest communication when issues arise
Risk and Hazard
- Residents may keep personal food treats brought by visitors.
- Food must be safely stored according to hygiene regulations.
- Stored food will be labelled individually and made available on request.
Inappropriate Behaviour
Inappropriate behaviour includes physical, sexual, emotional or financial abuse.
Parkview Residential Home:
- Is committed to preventing abuse and inappropriate behaviour
- Encourages concerns to be reported immediately
- Will investigate complaints and keep residents and relatives informed
Quality Assurance
Our home is registered and inspected by the Care Quality Commission (CQC), including unannounced inspections.
Other organisations that may inspect the home include:
- Bolton Council
- Pharmacists
- Fire Service and Health & Safety Executive
- Environmental Health
- Care Managers and senior company managers
CQC ratings are displayed within the home, and residents can contact the CQC directly with concerns.
